Refund & Cancellation Policy

Last updated: 16 July 2026

1. Cancelling your subscription

• You can cancel anytime, yourself, online: open the app → account settings → Manage subscription → Cancel. No email or phone call is required (though you can also cancel by emailing [SUPPORT-EMAIL]).
• Cancellation stops the next renewal. You keep Subscriber access until the end of the period you have already paid for; you are not charged again.
• We email a confirmation within a few minutes of your cancellation (and in any case within 7 days).
• Subscriptions purchased inside the iOS app via Apple must be cancelled through Apple: iPhone Settings → your name → Subscriptions. Apple also handles refunds for those purchases at reportaproblem.apple.com.

2. Refunds

• Faults: if a technical problem on our side prevents you from using the Service for a significant part of a billing period, contact us and we will refund or credit that period.
• Accidental renewals: if you meant to cancel but were charged for a renewal, contact us within 14 days of the charge with the receipt and we will refund it, provided the new period was substantially unused.
• Refunds are returned to the original payment method via Stripe, normally within 5–10 business days.
• Statutory refund rights described below are not limited by anything in this section.

3. European Union / EEA consumers — 14-day withdrawal right

EU/EEA consumers normally have a 14-day right of withdrawal for online purchases. Because a 10min TOCFL subscription is a digital service whose delivery starts immediately when you subscribe, at checkout we ask for your express consent to immediate performance and your acknowledgement that you thereby lose the 14-day right of withdrawal — via a separate checkbox you must actively tick before payment — and we confirm this to you by email. If you do not give that consent, the subscription simply starts after the 14-day period, or you may withdraw within 14 days by emailing us and receive a full refund (less a proportionate amount for service already provided, where applicable).

4. Taiwan consumers — 七日猶豫期說明 (7-day cooling-off period)

依中華民國《消費者保護法》第 19 條，通訊交易之消費者原則上享有七日猶豫期。 惟依《通訊交易解除權合理例外情事適用準則》第 2 條，「非以有形媒介提供之數位內容」及「一經提供即為完成之線上服務」， 經企業經營者告知消費者將排除解除權之適用並經消費者同意者，不適用七日猶豫期。

10min TOCFL 訂閱屬於上述數位內容／線上服務：訂閱成功後即可立即使用完整內容。 我們會在結帳頁面明確告知，並於您勾選同意後始提供服務；您勾選同意後，本訂閱不適用消保法第 19 條之七日猶豫期。 若您未同意，將無法完成訂閱。您仍可隨時取消訂閱（見上方第 1 節），取消後不再扣款。

Summary in English: under Taiwan's Consumer Protection Act, the default 7-day cooling-off period does not apply to digital services delivered immediately, provided we inform you and obtain your consent at checkout — which we do via a required checkbox before your first payment.

5. Price changes and trials

• If the subscription price changes, we notify you by email at least 30 days in advance; the new price applies only from your next renewal.
• If we offer a free trial longer than 7 days, we will email you a reminder 3–7 days before the trial converts to a paid subscription, including the price and how to cancel.

6. Contact

Billing questions and refund requests: [SUPPORT-EMAIL] — include the email address on your account and, if possible, your Stripe receipt number. We reply within 2 business days.