Support & Contact

Get help

Email: [SUPPORT-EMAIL]
We answer within 2 business days (usually much faster). Please write in English or 中文, and include the email address on your account for billing questions.

Or use this form and we'll reply to the email you provide:

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Common questions

How do I cancel my subscription?

Open the app → account settings → Manage subscription → Cancel. You keep access until the end of the paid period and are not charged again. If you subscribed inside the iOS app via Apple, cancel in iPhone Settings → your name → Subscriptions. Details: Refund & Cancellation Policy.

How do I get a refund?

See our Refund & Cancellation Policy, then email us with your receipt. Apple in-app purchases are refunded by Apple at reportaproblem.apple.com.

How do I delete my account?

Open the app → account settings → Delete account. This permanently removes your account and study data (see the Privacy Policy for what is retained for legal reasons). You can also request deletion by email.

Payment didn't go through / card declined?

Payments are processed by Stripe over an encrypted connection. Check that your card supports online international payments (we accept Visa and Mastercard), or try another card. Still stuck? Email us.

Found a wrong answer or a bug?

Email us with the question or a screenshot — corrections ship quickly.

Business information

[COMPANY-NAME] PTE. LTD. (UEN [UEN])
[SG-ADDRESS], Singapore
[SUPPORT-EMAIL]